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Shipping & Delivery Policy

Any shipping and delivery matters are governed by this policy ("Shipping & Delivery Policy")

1. Delivery charges

You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers 

provide you with the best possible rates, where applicable.

2. Dispatch time

Please allow 2-5 working days post your placement of order for the shipment to be dispatched.

3. Delivery time

The delivery time is approximately 5 working days for domestic shipments from the date of shipment within India. Deliveries will

be made to the address provided by you at the time of the order.

For international, delivery generally happens between 4 to 7 working days, however number of days to deliver the shipment

depends on the third party shipping company (DHL) and customs clearance in your country.

Though our endeavour is to ensure that the shipment reaches you in time, there may be delays due to unforeseen

circumstances.

4. Damaged / Defective goods

While we try our best to package the shipment very well with the necessary packaging, any leakages are not guaranteed by

Hetha. Shipping or Product amount are not refunded. Any damage, lost shipments or parcels seized by customs are not covered by Hetha and not refunded.

While we do take insurance for couriers above INR 5000 parcels via the shipping company (usually DHL),  

 it solely depends on the shipping company whether to cover and compensate for the loss/damage. 

 In case of damage, box opening video with clear clips of damaged products and

AWB# visible on the package is needed within 2 days of shipment delivery on sales@hetha.in.

5. Product Returns

The shipping costs incurred for the return of any item(s) will be borne by the customer. Please refer to our Returns & Exchange

policy for more details.